Your Home phone service will be live within 2 working days from your broadband service being installed and activated.
What equipment do I need?
You will not need any additional equipment as you can plug your service into your Heights router in some cases a BT to RJ11 adapter may be needed for older handsets.
How will I know my number?
Your number will be sent to you via email once your broadband service is live.
When will my number transfer?
If you have requested to bring your number with you it will take approximately 12 days to migrate across once your Broadband service is set up. So please do not cancel your contract with the other provider or you will lose your number. We'll update you throughout the porting process. If you have followed the One Touch Switch process don't worry we will do this for you. Remember you can use your temporary number whilst you are waiting for your number to be ported so you can make all your essential calls.
- Support Guide.png300 KB