BeFibre joined the Zzoomm family following a company merger in 2025.
Bringing our businesses together allows us to continue investing in great broadband services, while
giving you access to a larger, enhanced customer service team, all backed by Zzoomm’s excellent
4.6 Trustpilot rating.
From 1 July, you’ll notice our communications starting to look a little different. As Zzoomm and
BeFibre come together, you’ll start to notice a few changes in how our communications look and feel.
We’ll be gradually introducing Zzoomm branding, including fresh new colours and the Zzoomm logo
alongside BeFibre.
This change will appear across:
your bill
My Account
emails and customer communications
Frequently Asked Questions
Who are Zzoomm?
BeFibre is now part of the Zzoomm group, bringing together two full fibre broadband providers
with a shared mission to deliver fast, reliable connectivity to thousands of homes across the UK.
As we come together, you’ll start to see our branding evolve to include the Zzoomm logo
alongside BeFibre, while continuing to deliver the same great service you know and trust. We’re
backed by Digital Infrastructure, with £100m of investment and a team bringing hundreds of years
of combined experience in telecoms and broadband.
What is changing?
From 1 July 2026, anything we send you will be badged with both BeFibre and Zzoomm logos.
From customer emails and communications, to bills, invoices and My Account.
Is there anything I need to do?
No. There’s nothing you need to do. Your broadband and any other services you have with us
will continue to work as normal.
Is my broadband service changing?
No. Your broadband service will continue to work exactly as it does today.
There are no changes to your broadband package, speed, equipment or service.
Is my contract changing?
No. Your contract, pricing and terms and conditions remain unchanged.
Will my monthly bill change?
No. Your pricing and payment setup are staying the same.
The only difference is that your bill will now feature Zzoomm branding.
Once your minimum term ends, your broadband keeps running as normal. If you don’t make any
changes, your price will revert to the out‑of‑contract price set out in your agreement.
Will my Direct Debit still work?
Yes. Your Direct Debit will continue as normal and you don’t need to do anything.
Do I need to create a new online account?
No. Your existing My Account login details will continue to work, and you can also use it on the
Zzoomm website - https://my.zzoomm.com/
Will My Account work differently?
No. My Account will continue to work in the same way.
You may notice some changes to how it looks, but how you access and use it remains the same.
How do l contact customer services?
You can get in touch with our customer service team in exactly the same way you do today. Calls
and emails will continue to come straight through, and you’ll now benefit from support from our
combined team – giving you access to an even bigger, enhanced service backed by Zzoomm’s
excellent 4.6 Trustpilot rating.
To go back to the Help Center click Here
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